Returns & Refunds Policy
At thepharmacyatpampaso.com, we strive to provide our customers with the highest quality products and services. To maintain the safety and integrity of our healthcare products, please review our policy below.
1. Non-Returnable Items
Due to the nature of our products, all sales are final. We cannot accept returns on any items once they have left our facility, including
Prescription and Over-the-Counter (OTC) medications.
Perishable goods (including Koa Pure juices).
Personal care and hygiene-sensitive healthcare products.
2. Why We Maintain a Non-Return Policy
Product Integrity - Many of our products are sensitive to temperature, light, and environmental factors. Returning products could compromise their effectiveness.
Patient Safety - To prevent the risk of tampering, we do not restock items that have been in the possession of a third party.
Regulatory Compliance - We strictly comply with pharmaceutical regulations governing the sale and handling of healthcare products in Ghana and West Africa.
3. Exceptions (Damaged or Incorrect Orders)
We want to ensure you receive exactly what you ordered in perfect condition. We will provide a replacement or store credit in the following cases
Damaged or Defective Products - If your order arrives damaged.
Incorrect Orders - If we made an error and sent the wrong item.
Notification Windows
Ghana Orders - Please contact us within 3 days of receipt.
Benin Orders - Please contact us within 7 days of receipt.
Note - For all claims, please provide photographic evidence of the damage or the incorrect item to info@thepharmacyatpampaso.com.
Politique de Retour (Clients au Bénin)
Pour nos clients au Bénin, veuillez noter les conditions suivantes
Ventes Fermes - En raison de la nature sensible des produits pharmaceutiques et de santé, tous les achats sont définitifs.
Exceptions - Si vous recevez un produit endommagé ou une erreur de commande, veuillez nous contacter dans les 7 jours suivant la livraison.
Preuve - Une photo du produit endommagé ou incorrect est requise pour toute réclamation.
Remboursements - Les remboursements ou crédits seront traités via le mode de paiement original (y compris le Mobile Money transfrontalier).
Contact Us / Contactez-nous
Royal Caleb Pharmacy (The Pharmacy at Pampaso)
OTB 513, Nsenie Rd, Adum-Pampaso, Kumasi, Ghana
Phone - +233 328002301
Email - info@thepharmacyatpampaso.com
Revision History
June 2, 2025 Return policy created.
February 12, 2026 Updated for regional West African shipping (Benin).
